Refund policy

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Defective and damaged products will be replaced if the fault lies on our side and was dispatched to you in that condition.

Where an item is retuned for a refund and upon arrival of the item at our premises the item will be inspected and will have to be in its original packing and in the condition as dispatched, the client will be notified of discretion made on inspection. If a refund is due to the client a payment will immediately be made to the respective method of payment from which it was made or where an item is purchased in-store with card then a refund will be pressed over the card on which the purchase had occurred. The cost involved or encountered in terms of courier charges shall not be refundable to client unless or where the fault lies on the seller. A customer shall receive a full refund subject to courier Fees and no packaging and handling or administration fees shall be added unless or where bank charges are incurred on the seller. Refunds are processed immediately after a decision is made, but may take up to 7 days to reflect based on bank and payment method. Allow for a 7-day window and if after this period there is still no payment, kindly contact your bank in regards to their processing time. If after this time has lapsed, and you have contacted your bank to enquire you may contact us to follow up or your behalf.

Items that are given as gift would require a gift receipt for an exchange. Should the receiver of a gift require to exchange an item a gift receipt should be attained for the gift giver. A gift giver may at any time request a gift receipt from us.  If the item was marked as a gift when purchased and shipped directly to you, and should you request a return, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. No refund shall be possible to the receiver of a gift and should a refund be required the giver will have to contact us directly and shall be refunded by means of which the givers method of payment was made

As stipulated above courier fees incurred shall be liable on the buyer. In the case of a refund the full amount excluding the courier fees will be refunded to you. If Mizaaj couriers are to be used for returning an item the return courier fee will have to be paid by the buyer prior to our couriers being despatched to collect the item, the same applies for exchanges. The exception of this rule shall occur if the fault lies on the seller and the incorrect item or defective item was supplied by the seller. Courier fees are stipulated on every invoice where applicable. Exchanges incur a two way couriers (hence double in price) compared to a return. In the case of a refund courier fees will still need to be paid as the item still needs to be inspected for a refund, and when a refund becomes due shall be paid in FULL except the courier charges.

For all related exchanges and refunds the following address should be used : 

Mizaaj

18 Krogh Street

Standerton, Mpumalanga 2430

South Africa
Email: sales@mizaaj.co.za